Troubleshooting for Clients
If you have difficulty logging in to SolidWorks Workgroup PDM, check
Vault computer. The vault
computer is the name of the computer
where the vault is stored, not the folder.
You can substitute the Internet Protocol
(IP) address for the computer name. If the vault and the client software
are on the same computer, you can use localhost
for the computer name.
User name and
password. Your Workgroup PDM account is not necessarily the same
as your Windows system account. The vault administrator defines the accounts
on the Users
and Groups tab of the VaultAdmin tool.
The vault service must be running (it normally starts automatically).
The vault administrator can confirm that service has been started.
Installation. See the SolidWorks Workgroup PDM Installation and
Administration Guide, which is located at <install_dir>\Client\lang\<language>\install_PDMWorks.htm.
software for the TCP/IP protocol must be installed on all computers using
Workgroup PDM. The software must be configured to allow for network connectivity
between the Vvault and the clients. To test your network connection:
Open a DOS shell.
Enter the following DOS command: ping
A message Bad IP Address
indicates that the installation or configuration is incorrect.
If your connection uses a virtual private network (VPN),
the connection may be slow.