Hide Table of Contents

Troubleshooting SolidNetWork Licenses

If the SolidNetWork License Manager installation fails, check for these possible explanations.

Accessing the SolidNetWork License log files

When a license error occurs, the answer often appears in the SNL_Manager_install_dir\lmgrd.log file.

Could not obtain a license for SolidWorks. Cannot connect to license server.

Typically, this problem is caused by port settings.

  • Port settings between the SolidNetWork license manager and the license client might not match.
  • Additional port settings for multiple versions of SolidNetWork license managers might not have been specified.
For details about port settings for SolidNetWork license managers and clients, see Using SolidNetWork Licenses with Firewalls.

Provide feedback on this topic

SOLIDWORKS welcomes your feedback concerning the presentation, accuracy, and thoroughness of the documentation. Use the form below to send your comments and suggestions about this topic directly to our documentation team. The documentation team cannot answer technical support questions. Click here for information about technical support.

* Required

Subject:   Feedback on Help Topics
Page:   Troubleshooting SolidNetWork Licenses
*   I acknowledge I have read and I hereby accept the privacy policy under which my Personal Data will be used by Dassault Systèmes

Print Topic

Select the scope of content to print:


We have detected you are using a browser version older than Internet Explorer 7. For optimized display, we suggest upgrading your browser to Internet Explorer 7 or newer.

 Never show this message again

Web Help Content Version: SOLIDWORKS Installation 2013 SP05

To disable Web help from within SOLIDWORKS and use local help instead, click Help > Use SOLIDWORKS Web Help.

To report problems encountered with the Web help interface and search, contact your local support representative. To provide feedback on individual help topics, use the “Feedback on this topic” link on the individual topic page.