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Client Indicates Vault is Down or Unavailable

If the vault appears to be running, but the client receives the message: ERROR: Could not login to Workgroup PDM. (Vault may be down), try the following:
  • Ensure that a client can “ping” the Workgroup PDM Server service. (The client needs to connect to the machine on which the service is running. It does not need direct connectivity to any remote location that hosts the VaultData folder.)
  • Connect to the vault using the server’s IP address rather than computer name. If this works, there is a DNS issue that your IT staff should resolve.
  • Examine the firewall and router settings to ensure that the client can connect to the server on ports 20000, 30000, and 40000. Change the client and server configurations if the Workgroup PDM Server service network ports conflict with other software.

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