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Stop or Restart the Workgroup PDM Server Service

Sometimes stopping and restarting the service clears up a vault error message. Restarting the service also resets the time stamp.

If restarting the service does not resolve a vault error, send an e-mail to your reseller and attach server.log (err.log and app.log in PDMWorks 2005 or earlier) from the VaultData folder. The reseller should send these log files to SOLIDWORKS Technical Support with:
  • SOLIDWORKS and Workgroup PDM versions (major version and service packs)
  • Client and vault operating systems (including service pack version)
  • Scope of problem – for example, all files, files in a single project, a single file, and whether all users or a specific subset of users are affected
  • Steps to reproduce the problem

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