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Recovering from a Failed or Cancelled Installation

If an error or cancellation occurs during installation, you can recover from that point by re-running the installation.

  1. Record the error message and product code for the installation that failed, as shown on the Installation Errors or Installation Cancelled screen.

    If you are prompted for a source file and you are not modifying an existing SolidWorks installation, the installation or computer may be corrupt. Contact your SolidWorks reseller.

  2. Reboot the computer.
  3. To ensure that no SolidWorks products are running, in Windows, press Ctr+Alt+Del to open the Task Manager.
  4. On the Processes tab, if any of the following processes appear under Image Name, select them and click End Process.

    • SLDWORKS.exe
    • EModelViewer.exe
    • PDMworks.exe
    • pdmwVault.exe
    • SWViewer.exe
    • solidworksexplorer.exe
    • swlmwiz.exe
    • photoview360.exe
    • SWBoengine.exe
    • SWVBAServer.exe
    • Sldshellextserver.exe

  5. If the application is already installed and you were trying to modify or remove it, try to repair the installation. For details, see Repairing an Installation.
  6. Click Start > Control Panel > Add or Remove Programs.
  7. Select the version of SolidWorks that failed.

    If there is no entry for the SolidWorks version you are trying to install, repeat the installation process.

  8. Do one of the following:
    • To retry, click Change and select all products that failed to install or were skipped during the installation.
    • To skip the failed installation, click Change and select all products that were skipped during the installation. Clear the product that failed to install.

    • To abandon the installation, click Remove and select any products that were installed.

    This will not restore the previous version of any products you are upgrading.

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