Sometimes stopping and restarting the service clears up a vault error message. Restarting the service also resets the time stamp.
If restarting the service does not resolve a vault error, send an e-mail to your reseller and attach
server.log (
err.log and
app.log in PDMWorks 2005 or earlier) from the
VaultData folder. The reseller should send these log files to SolidWorks Technical Support with:
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SolidWorks and Workgroup PDM versions (major version and service packs)
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Client and vault operating systems (including service pack version)
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Scope of problem – for example, all files, files in a single project, a single file, and whether all users or a specific subset of users are affected
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Steps to reproduce the problem