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Problem Capture

The Problem Capture tab helps you describe the problem, record the video, and package the SOLIDWORKS files.

  1. On the Problem Capture tab, click Describe Problem.
  2. In the Problem Capture Details dialog box, describe the problem and click OK

    This dialog box has been shortened to improve usability.

  3. Click Record Video.

    A new SOLIDWORKS session starts. This button replaces the Re-create the problem dialog box.

  4. In the Capturing Problem dialog box, click Start Recording.

    The floating dialog box stays on top of your SOLIDWORKS session.

  5. Record the problem and click Finish Recording.
  6. When prompted to shut down the SOLIDWORKS session, click OK.
  7. Click Add Files to add parts, drawings, or assembly files, then click Package files Now.

    A zipped folder is created. You can rename the folder, save it on your hard disk, and send it to the Technical Support team.



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SOLIDWORKS welcomes your feedback concerning the presentation, accuracy, and thoroughness of the documentation. Use the form below to send your comments and suggestions about this topic directly to our documentation team. The documentation team cannot answer technical support questions. Click here for information about technical support.

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Web Help Content Version: SOLIDWORKS 2015 SP05

To disable Web help from within SOLIDWORKS and use local help instead, click Help > Use SOLIDWORKS Web Help.

To report problems encountered with the Web help interface and search, contact your local support representative. To provide feedback on individual help topics, use the “Feedback on this topic” link on the individual topic page.