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SOLIDWORKS Rx

Diagnostics

The Diagnostics tab helps you locate and download the correct graphics driver at http://www.solidworks.com/sw/support/videocardtesting.html.

Status shown in the Diagnostics tab for different system and graphics card combinations on your machine:

Machine Status Fields Displayed

System

Certified

Graphics Card

Certified only for previous version of SOLIDWORKS
All system and graphics card related fields

System

Not certified

Graphics Card

Certified only for previous version of SOLIDWORKS
Graphics card related information

System

Certified

Graphics Card

Out-of-date
All system and graphics card related fields

System

Certified

Graphics Card

Current
All system and graphics card related fields
If you have no internet connection, the status shows the error icon .

Problem Capture

The Problem Capture tab lets you:
  • record a video of the problematic steps
  • log performance profiling data, including disk and CPU activity from running processes
  • write a description of the problem
  • and package the SOLIDWORKS files

To use the Problem Capture tab:

  1. In Step 1, select one or both of these options:
    • Record a video of the steps in SOLIDWORKS.
    • Record Extended Logging Data
  2. Click Start Capture.
  3. If you record a video and SOLIDWORKS is not currently running, SOLIDWORKS RX starts a new session. A floating dialog box stays on top of your SOLIDWORKS session.
    1. In the Capturing Problem dialog box, click Start Recording.
    2. Then click Finish Recording
  4. In Step 2, click Add Files to add parts, drawings, or assembly files into a zip file, and click Package files Now.
  5. In Step 3, type a description of the problem and save it on your system or submit a service request, and click Continue.
  6. Follow the prompts to complete any remaining steps.
    You can rename the zip file, save it on your hard disk, and send it to the Technical Support team for evaluation.

Hardware Benchmarks

The Add-in addinsiconswrx.gif tab of the SOLIDWORKS Rx dialog box has a link to www.solidworks.com/benchmarks, where you can learn about running SOLIDWORKS and computer-related benchmarks. SOLIDWORKS benchmark performance information can help you determine if your system is qualified to run SOLIDWORKS effectively.

To run the SOLIDWORKS performance benchmark, on the Add-in addinsiconswrx.gif tab of the SOLIDWORKS Rx dialog box, click Start Benchmark.



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Web Help Content Version: SOLIDWORKS 2016 SP05

To disable Web help from within SOLIDWORKS and use local help instead, click Help > Use SOLIDWORKS Web Help.

To report problems encountered with the Web help interface and search, contact your local support representative. To provide feedback on individual help topics, use the “Feedback on this topic” link on the individual topic page.

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