Troubleshooting

Problem Reason
Upload failed message in Upload Status This is typically caused by a connection problem. Try uploading the model again.
Error processing file message in Upload Status This typically occurs when:
  • The default configuration is empty or all of the features in the default configuration are suppressed.
  • The configuration's name is a duplicate.
  • The model is corrupt.
  • The model is built using unsupported software.
  • The model is missing reference files.
  • The model has rebuild errors.
  • The zip file name doesn't follow the naming convention.
  • The model's size is too large (greater than 30MB).