Creating Administrators

Creating the First Administrator Account

An account can have multiple administrators, and administrators can manage multiple accounts.

If you are the first person to access an account on the Admin Portal, you can promote yourself to be the first administrator, provided:
  • The account is your primary account.
  • The account has assets.
  • You have a product registered for the account.

If you are not associated with the account, or if the account does not have assets, contact the SOLIDWORKS Customer Center.

To assign yourself as the first administrator of an account:

  1. Sign into MySolidWorks.com, and under your profile name, expand the drop-down menu and select Admin Portal.

    If you are the first person to access the Admin Portal for that account, the Welcome page informs you that there are no current administrators.

  2. Review and accept the terms, conditions, and responsibility for managing the SOLIDWORKS produce license assignments.
  3. Then click Promote me to Administrator.

Promoting a User to Administrator

If an account already has administrators, the Admin Portal displays contact information for the administrators. You can contact them and request to be an administrator for the account.

If you are an administrator, you can promote other users of the account to be administrators.

To promote a user to an administrator:

  1. Click the Members tab.
  2. Select a user from the list.

    If you are having trouble finding a user, you can query the Admin Portal by entering search criteria in the Find Members pane.

  3. In the Member Details pane, under User Rights, click Change to Admin.
  4. Then click Change to confirm or Cancel.
  5. An email inviting the user to become an administrator displays. Click Send.

The User Rights displays as Pending until the invitation is accepted, after which it is changed to Admin.

You can demote an administrator to a user by selecting Change to User.