SOLIDWORKS Rx

Diagnostics

The Diagnostics tab helps you locate and download the correct graphics driver at http://www.solidworks.com/sw/support/videocardtesting.html.

Status shown in the Diagnostics tab for different system and graphics card combinations on your machine:

Machine Status Fields Displayed

System

Certified

Graphics Card

Certified only for previous version of SOLIDWORKS

All system and graphics card related fields

System

Not certified

Graphics Card

Certified only for previous version of SOLIDWORKS

Graphics card related information

System

Certified

Graphics Card

Out-of-date

All system and graphics card related fields

System

Certified

Graphics Card

Current

All system and graphics card related fields
If you have no internet connection, the status shows the error icon .

Problem Capture

The Problem Capture tab lets you:
  • record a video of the problematic steps
  • log performance profiling data, including disk and CPU activity from running processes
  • write a description of the problem
  • and package the SOLIDWORKS files

To use the Problem Capture tab:

  1. In Step 1, select one or both of these options:
    • Record a video of the steps in SOLIDWORKS.
    • Record Extended Logging Data
  2. Click Start Capture.
  3. If you record a video and SOLIDWORKS is not currently running, SOLIDWORKS RX starts a new session. A floating dialog box stays on top of your SOLIDWORKS session.
    1. In the Capturing Problem dialog box, click Start Recording.
    2. Then click Finish Recording
  4. In Step 2, click Add Files to add parts, drawings, or assembly files into a zip file, and click Package files Now.
  5. In Step 3, type a description of the problem and save it on your system or submit a service request, and click Continue.
  6. Follow the prompts to complete any remaining steps.
    You can rename the zip file, save it on your hard disk, and send it to the Technical Support team for evaluation.

Reliability

The Reliability tab provides information about SOLIDWORKS sessions that have terminated in the past 60 days.

To use the Reliability tab:

  1. In the daily summary chart, click a session with an information icon informationbluecircleicon.gif. To scroll through the days in the calendar, click the left or right arrow on the side of the chart.

    The color coded dots indicate the following:

    • Blue dots indicate that sessions terminated normally.
    • Orange dots indicate that sessions were terminated by a user.
    • Red dots indicate that sessions were terminated unexpectedly.
  2. For sessions that were terminated by a user or were terminated unexpectedly, the Session Ending section lists Windows events (for example, driver crashes or network failures) that were logged 5 minutes before termination. Click the arrow in the title bar to expand or collapse data.
  3. For sessions that terminated unexpectedly, the Reliability tab displays a call stack of that session. A call stack is a list of calls made by the software before it terminated, with the module and memory address of each call.

    This section displays how many sessions in the past 60 days have the same stack. Click the number in Sessions with the same stack to display this list. This data can help you or your VAR identify persistent issues that might be causing the software to terminate.

  4. The tab also lists data on Windows installation events, including the installation of Windows drivers and patches.

When you create a SOLIDWORKS Rx zip file from the Problem Capture tab, data from the Reliability tab is automatically included in the zip file.