SOLIDWORKS Rx

1. For Capture, do the following:
   1. Select one of the following log options:
      • Include extended logging data
      • Include 3DEXPERIENCE debug logs

      The issues contained in the 3DEXPERIENCE debug logs include:

      • Errors launching SOLIDWORKS Connected or the Design with SOLIDWORKS app.
      • Problems with establishing a connection between SOLIDWORKS and the 3DEXPERIENCE platform.
      • Problems while opening and saving SOLIDWORKS content to and from the 3DEXPERIENCE platform.
   2. Before recording, select the Source to capture the video. For example, to focus on a monitor screen, select Monitor-1 or Monitor-2.
   3. Click Record Video.
2. If you record a video and SOLIDWORKS is not actively running, SOLIDWORKS Rx starts a new session. A floating dialog box stays on top of your SOLIDWORKS session.
   1. In the Capturing Problem dialog box, click Start Recording.
   2. Then click Finish Recording.
3. For Package, click Add Files to add parts, drawings, or assembly files into a zip file, and click Package files.
4. For Describe, enter a description of the problem and save it on your system or submit a service request, and click Continue.
5. Follow the prompts to complete any remaining steps.
   You can rename the zip file, save it on your hard disk, and send it to Technical Support for evaluation.

The Reliability tab provides information about SOLIDWORKS sessions that have terminated in the past 60 days.

1. In the daily summary chart, click a session with an information icon . To scroll through the days in the calendar, click the left or right arrow on the side of the chart.

   The color coded dots indicate the following:

   • Blue dots indicate that sessions terminated normally.
   • Orange dots indicate that sessions were terminated by a user.
   • Red dots indicate that sessions were terminated unexpectedly.
2. For sessions that were terminated by a user or were terminated unexpectedly, the Session Ending section lists Windows events (for example, driver crashes or network failures) that were logged 5 minutes before termination. Click the arrow in the title bar to expand or collapse data.
3. For sessions that terminated unexpectedly, the Reliability tab displays a call stack of that session. A call stack is a list of calls made by the software before it terminated, with the module and memory address of each call.

   This section displays how many sessions in the past 60 days have the same stack. Click the number in Sessions with the same stack to display this list. This data can help you or your VAR identify persistent issues that might be causing the software to terminate.

4. The tab also lists data on Windows installation events, including the installation of Windows drivers and patches.