Problem Capture

The Problem Capture tab helps you describe the problem, record the video, and package the SolidWorks files.

1. On the Problem Capture tab, click Describe Problem.
2. In the Problem Capture Details dialog box, describe the problem and click OK

   This dialog box has been shortened to improve usability.

3. Click Record Video.

   A new SolidWorks session starts. This button replaces the Re-create the problem dialog box.

4. In the Capturing Problem dialog box, click Start Recording.

   The floating dialog box stays on top of your SolidWorks session.

5. Record the problem and click Finish Recording.
6. When prompted to shut down the SolidWorks session, click OK.
7. Click Add Files to add parts, drawings, or assembly files, then click Package files Now.

   A zipped folder is created. You can rename the folder, save it on your hard disk, and send it to the Technical Support team.