Contacting the SOLIDWORKS Reseller

If modifying or repairing the installation fails, contact your local SOLIDWORKS reseller with the information gathered from this screen. You might also be asked to provide a zip file of SOLIDWORKS Installation Manager log files.

  1. Locate the log files:
    • For Windows 7 or later:

      C:\Users\username\AppData\Roaming\SOLIDWORKS\Installation Logs\installed_version\

    If you cannot find the folder, it might be hidden. In Windows Explorer, click Tools > Folder Options . On the View tab, under Advanced Settings, select Show hidden files and folders for Hidden files and folders.
  2. Zip the entire contents of this folder, including sub-folders.