Contacting the SOLIDWORKS Reseller

If modifying or repairing the installation fails, contact your local SOLIDWORKS reseller with the information gathered from this screen. You might need to provide a zip file of SOLIDWORKS Installation Manager log files.

  1. Locate the log files. For Windows:
    C:\Users\username\AppData\Roaming\SOLIDWORKS\Installation Logs\installed_version\.
    If you cannot find the folder, it might be hidden. In File Explorer, click Tools > Folder Options. On the View tab, under Advanced Settings, select Show hidden files and folders for Hidden files and folders.
  2. Zip the entire contents of this folder, including subfolders.