Troubleshooting SolidNetWork Licenses

If the SolidNetWork License Manager installation fails, check for these possible explanations.

Accessing the SolidNetWork License log files

When a license error occurs, the answer often appears in the SNL_Manager_install_dir\lmgrd.log file.

Could not obtain a license for SOLIDWORKS. Cannot connect to license server.

Typically, this problem is caused by port settings.

  • Port settings between the SolidNetWork license manager and the license client might not match.
  • Additional port settings for multiple versions of SolidNetWork license managers might not have been specified.
  • Check that the client machine can accurately resolve and route to the server, given the server name.
For details about port settings for SolidNetWork license managers and clients, see Using SolidNetWork Licenses with Firewalls.