Contacting the SOLIDWORKS Reseller

If modifying or repairing the installation fails, contact your local SOLIDWORKS reseller with the information gathered from this screen. You might need to provide a zip file of SOLIDWORKS Installation Manager log files.

  1. Locate the log files. For Windows:
    C:\Users\username\AppData\Roaming\SOLIDWORKS\Installation Logs\installed_version\.
    If you cannot find the folder, it might be hidden. In File Explorer, click Tools > Folder Options. On the View tab, under Advanced Settings, select Show hidden files, folders, and drives for Hidden files and folders.
  2. Zip the entire contents of this folder, including subfolders.