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Troubleshooting the ActiveX Installation

Depending on Internet Explorer security settings and current system permissions, the automatic Web client installation might fail.

Common installation problems and solutions follow:
Problem Description Solution
The Internet Explorer security settings are too high. If the security settings are set too high in Internet Explorer, the installation does not start.

A warning message that the Web client cannot be initialized is displayed.

 Check security settings by selecting Tools > Internet Options > Security and do one of the following:
  • Click Default Level and decrease the security settings by adjusting the slider from Medium to Low.
  • Add the Enterprise PDM Web share URL to the Trusted Sites.
  • Customize the security level to allow ActiveX components to be installed.
A content blocker prevents the installation. If the system has a content blocker, such as a virus scanning utility or pop-up blocker, the Active X control might be prevented from installing. Do one of the following:
  • Allow pop-ups for this URL.
  • Disable the content blocker.
Your local Windows permissions prevent the installation. For security reasons, a user with local administrator permissions must perform the initial ActiveX Web client installation. Do one of the following:
  • Increase the users' computer account permissions to allow them to install Web client components.
  • Have an administrator log in and install the Web client components.
    Only initial Web client components require administrative privileges. Additional components automatically install regardless of security level.


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Web Help Content Version: SOLIDWORKS PDM 2011 SP05

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