Removing Licenses from Members

You can remove products from a member.

To remove a product from a member:

  1. Click the Members tab.
  2. Search for a member in the Find Members pane or click name from the list.

    In the Member's page, Assigned Products lists all the products associated with the member and Available Products list the products that are not assigned.

  3. Select the product under Assigned Products and click Remove Product.
  4. Click OK to confirm.

    The Admin Portal adds the product to the member’s Available Products list.

If a member uses products in offline mode, you cannot recover and reassign their license until the member turns off Offline Mode or the offline period of 30 days expires.