SOLIDWORKS Rx Supports SOLIDWORKS Composer and SOLIDWORKS Electrical

SOLIDWORKS Rx is installed with SOLIDWORKS Electrical and SOLIDWORKS Composer.

The Problem Capture tab in SOLIDWORKS Rx collects files, videos, and settings for SOLIDWORKS Composer and SOLIDWORKS Electrical. In the Capture section, choose the application to capture. SOLIDWORKS Composer, SOLIDWORKS Electrical, or SOLIDWORKS display only if you installed them in the 2020 version of SOLIDWORKS, SOLIDWORKS Composer, or SOLIDWORKS Electrical.

If you select SOLIDWORKS Electrical or SOLIDWORKS Composer and click Record Video, SOLIDWORKS Rx:

  1. Records the active SOLIDWORKS Electrical or SOLIDWORKS Composer session or starts a new session to record.
  2. Lists the video in the Package section, along with system and other support information:
    • For SOLIDWORKS Electrical, this is the same information currently generated by the Support Information on the Help menu.
    • For SOLIDWORKS Composer, this information also includes logs and settings.
  3. Lets you add more files to the Package section.

    For example, for SOLIDWORKS Electrical, you can add .tewzip files.

  4. Lets you package the files in the Package section into a .ZIP file and send it, along with a description of the problem, to your technical support contact.