The SOLIDWORKS software provides more information about possible causes
of crashes and known solutions you can use to avoid them in the future. It also makes it
easier for you to supply error reports that will help the SOLIDWORKS development team
diagnose and resolve problems for you.
In the Welcome dialog box, the Troubleshooting tab displays messages for known solutions to problems you have encountered, and how many times those problems have occurred. The solutions include contacting Technical Support about installing hotfixes, checking for updates to see if you need to apply service packs, and making sure the machine has a certified or tested graphics driver.
When the SOLIDWORKS software starts, it scans log files to identify crashes
that have known solutions, and creates messages about those solutions in the
solutionmessages.xml file. The file updates
when it identifies additional problems and solutions, and when hotfixes and service
packs are applied on the machine. The cumulative list of messages about problems and
solutions, minus those solved by hotfixes and service packs that have already been
applied, displays on the Troubleshooting
tab.
To find solutions for crash fixes: